Refund policy

Refund & Return Policy — M. Technologies LLC

All Sales Final

Due to the nature of custom-built and high-value electronics, all sales are final. We do not accept returns or exchanges for buyer’s remorse, change of mind, or incorrect purchases.

Shipping Damage Policy

All systems are carefully packaged and tested prior to shipment.

If your order arrives damaged:

You must contact us within 48 hours of delivery
You must provide clear photos of:
- The shipping box (all sides)
- Internal packaging
- The system and any visible damage

Failure to provide documentation within this timeframe may void eligibility for resolution.

If damage is confirmed to have occurred during shipping, we will work with you to repair, replace, or file a claim with the carrier.

Limited Hardware Warranty

We provide a limited hardware warranty covering defects not caused by user error.

This includes:

Hardware failure under normal use
Component defects not related to misuse or modification

This does NOT cover:

Physical damage after delivery
Improper handling or installation
Overclocking or BIOS modification
Software-related issues
Damage caused by third-party upgrades or alterations

Warranty Claim Process

If you experience an issue:

Contact us with a detailed description of the problem
Provide photos or video if requested
Follow troubleshooting steps if provided

If a hardware defect is confirmed, we will determine appropriate resolution, which may include repair or part replacement.

Non-Eligible Refund Situations

Refunds will NOT be issued for:

Buyer’s remorse
Incorrect expectations about performance
Compatibility issues with user-installed parts
Issues caused by user modification or misuse

Chargebacks & Fraud Protection

We reserve the right to dispute any chargeback claims that violate this policy. All systems are documented and tested prior to shipment.

Contact

For all support inquiries:

M. Technologies LLC
Lexington, Kentucky
United States